Terms & Conditions

Business Name: Tyres2Road Limited
Trading As: Tyres 2 Road
Company Registration No: 16367283
Registered in: England and Wales
Phone: 0800 208 4904
Email: info@tyres2road.co.uk

1. Introduction

These Terms & Conditions govern your use of our services and website. By booking a service or accessing our website, you agree to these terms in full. If you do not agree with any part of these terms, please do not use our services.

2. Services Provided

Tyres 2 Road provides mobile tyre fitting services at a location of your choice. All appointments are subject to technician availability and suitable working conditions (e.g. safe parking, flat surface).

We reserve the right to decline or postpone service where conditions are deemed unsafe or unsuitable.

3. Booking & Cancellations

• Bookings: Can be made by phone, or by email.

• Cancellations: To cancel or reschedule, please notify us at least 24 hours in advance to avoid charges.

• Late Cancellations: Cancellations made within 24 hours of the scheduled time may not be eligible for a refund.

4. Payments & Charges

• Deposits: A deposit is required to confirm and secure your booking. This deposit is deducted from your final invoice and is non-refundable for same-day cancellations or no-shows.

• Full Payment: The remaining balance must be paid upon successful completion of the service unless otherwise agreed in writing.

• Pricing: All prices include VAT and cover the call-out, tyre fitting, balancing, and disposal (if applicable), unless otherwise stated.

5. Refund Policy

We aim to deliver exceptional service. If for any reason you are dissatisfied:

• Service Issues: Contact us within 48 hours of service completion. We will review and may offer a partial refund, corrective visit, or alternative resolution.

• Used Tyres: Tyres that have been fitted and used are non-refundable unless faulty due to a manufacturer defect.

• Completed Jobs: Once a tyre fitting is completed as requested, the service portion is non-refundable.

To request a refund, email info@tyres2road.co.uk with your name, date of service, contact number, and a description of the issue.

6. Customer Responsibilities

By booking with us, you confirm that:

• • Your vehicle is located at the address provided, and our technician will assess whether the location is suitable to carry out the service safely and efficiently.

  • You provide accurate tyre size, location details, and contact information when booking.

  • You or someone on your behalf will be available to provide access or vehicle keys if needed during the appointment window.

  ⚠️ Please note: If the location is deemed unsafe or inaccessible upon arrival, we may reschedule the appointment. In such cases, a call-out charge or rescheduling fee may apply.

7. Privacy Policy

We respect your privacy and are committed to safeguarding your personal information.

What We Collect:

• Personal Info: Name, contact details, vehicle registration, location.

• Technical Info: Browser type, IP address, device info (via cookies).

How We Use It:

• To deliver and improve our services.

• To confirm appointments and provide updates.

• To send marketing content (only if you opt-in).

We do not sell or trade your personal information. Your data may be shared with trusted third-party providers strictly for operational purposes or if required by law.

You can request to access, update, or delete your personal data anytime by contacting us at info@tyres2road.co.uk.

8. Security & Cookies

We use industry-standard safeguards to protect your data. However, no digital transmission is entirely secure.

Our website uses cookies to enhance user experience. You may manage cookie settings through your browser.

9. Limitation of Liability

Tyres2Road Limited shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our services, including delays due to weather, traffic, or customer-provided inaccuracies.

10. Changes to Terms

We may update these Terms & Conditions at any time. The latest version will always be available on our website, and continued use of our services constitutes acceptance of any changes.

Contact Us

For any questions or concerns regarding these terms, refunds, or your personal data, please reach out to:

📞 0800 208 4904
📧 info@tyres2road.co.uk